Shipping Policy

Last updated: 17 August 2026

At Silk & Stone, we want your order to arrive safely and without unnecessary stress. We currently deliver to addresses within South Africa using Aramex Store-to-Door courier services.

Where We Deliver

We currently ship within South Africa only.

At this time, we do not offer international shipping.

Shipping Cost

A R90 shipping fee is added to orders below R1,000.

Orders of R1,000 or more qualify for free shipping.

The applicable shipping cost will be shown during checkout before you complete your purchase.

Delivery Times

Once your order has been processed and handed to our courier, you should generally expect delivery within 5–8 business days.

In some circumstances, delivery may take longer. Customers should allow up to 11 business days for delivery.

Delivery times can be affected by factors such as your delivery location, courier volumes, public holidays, weather, remote-area delivery and other circumstances outside of our reasonable control.

The delivery timeframe is therefore an estimate and not a guaranteed delivery date.

Order Processing

We aim to process orders as quickly as reasonably possible.

Once your order has been processed and handed to Aramex, the courier becomes responsible for transporting the parcel to the delivery address provided at checkout.

You may receive tracking information once your order has been dispatched.

Please make sure that your delivery address, phone number and other contact details are correct when placing your order. Incorrect or incomplete information may result in delivery delays.

Tracking Your Order

Where tracking information is available, we will provide it to you so that you can follow the progress of your delivery.

Courier tracking information may take some time to update after an order has been collected.

If your tracking information has not updated immediately, this does not necessarily mean that your parcel has been lost or that there is a problem with your order.

Delayed Deliveries

While most orders are expected to arrive within 5–8 business days, circumstances outside our control can occasionally cause delays.

If your order has not arrived within 11 business days, please contact us at:

silkandstoneza@gmail.com

We will do our best to assist you and, where appropriate, help determine the status of your shipment with the courier.

Incorrect Delivery Information

Silk & Stone is not responsible for delays or failed deliveries caused by incorrect or incomplete delivery information supplied by the customer.

If a parcel cannot be delivered because the information provided at checkout was incorrect or incomplete, additional delivery charges may apply if a new delivery or re-shipment is required.

Lost or Damaged Parcels

If your parcel appears to have been lost or arrives damaged, please contact us as soon as possible at silkandstoneza@gmail.com.

We may request information, photographs or other details needed to investigate the issue with the courier.

We will work with you and the courier to resolve the matter in accordance with applicable law and the circumstances of the shipment.

Important Information

We take reasonable care when preparing and handing orders to our courier.

However, once an order has been collected by Aramex, certain aspects of the delivery process are outside our direct control. Delivery estimates may therefore change due to circumstances such as courier delays, weather, public holidays, operational disruptions or other events beyond our reasonable control.

We will not make promises about delivery times that we cannot guarantee.

Our goal is simple: to get your Silk & Stone order to you safely and as quickly as reasonably possible.

Contact

If you have any questions about your delivery or order, please contact us:

Silk & Stone
Email: silkandstoneza@gmail.com